Payment Policy

Welcome to Shilpaholic — where elegance meets trust.
This Payment Policy explains the methods, procedures, and terms related to payments for orders placed on our website (www.shilpaholic.com).

By making a purchase, you agree to the following payment terms and conditions.

1. Accepted Payment Methods

We offer secure and convenient payment options across Bangladesh:

  • Cash on Delivery (COD)
     Pay the total amount in cash when your product is delivered to your doorstep.

  • Mobile Payments:
    • bKash (Personal/Merchant Account)
    • Nagad
    • Rocket

  • Online Payments:
    • Debit/Credit Card (Visa, MasterCard)
    • Internet Banking (through SSLCommerz or other trusted gateways)

2. Payment Confirmation

  • Orders are confirmed once payment is successfully completed (for prepaid orders) or verified for COD.
  • After payment, you’ll receive an order confirmation email or SMS containing your invoice and tracking details.
  • If payment fails or remains pending, your order may be automatically canceled.

3. Cash on Delivery (COD)

  • Available across Bangladesh (selected courier areas).
  • Please keep the exact amount ready when receiving your parcel.
  • COD is not available for customized or pre-order items.
  • Repeated refusal of confirmed COD orders may result in restriction from using this service in the future.

4. Payment Security

Your payment security is our top priority.

  • All online transactions are encrypted using Secure Socket Layer (SSL) technology.
  • Shilpaholic does not store any customer card or banking details.
  • Payments are processed only through trusted and verified gateways (e.g., SSLCommerz, bKash, Nagad).

We continuously monitor for fraud and unauthorized activity to ensure safe and reliable transactions.

5. Refunds & Reversals

  • If your order is canceled or returned (as per our Refund Policy), the refund will be issued through the original payment method.
  • For Cash on Delivery orders, refunds are processed through bKash or Nagad within 5–10 business days after approval.
  • Transaction fees (if any) charged by payment gateways are non-refundable.

6. Currency

All prices and transactions are processed in Bangladeshi Taka (BDT).
 If you pay using an international card or account, your bank may apply conversion charges as per its policy.

7. Payment Errors or Delays

If you experience any payment-related issue (e.g., double charge, failure, or delay):

  1. Contact your payment provider or mobile wallet first.
  2. Then email us at support@shilpaholic.com with your transaction ID and order number.
     Our team will verify and resolve the issue as quickly as possible.

8. Contact Information

For any questions or concerns about your payment, please reach out to:

📩 Email: support@shilpaholic.com
🌐 Website: www.shilpaholic.com
📞 Phone: +880 1772-499067

💬 Note:

Shilpaholic reserves the right to update or modify payment terms at any time without prior notice.
All updates will be posted on this page with the latest effective date.