Refund and Returns Policy

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Thank you for shopping with Shilpaholic.
 We want every customer to have a smooth and satisfying experience. This Refund & Return Policy outlines how we handle returns, exchanges, and refunds for your purchases.

By shopping with us, you agree to the terms below.

1. Eligibility for Returns

You may request a return or exchange if:

  • You received a defective, damaged, or incorrect item, or
  • The product differs significantly from its description on our website.

To be eligible for a return:

  • The item must be unused, unwashed, and in its original packaging.
  • You must request the return within 3 days of receiving the product.
  • You must provide proof of purchase (invoice, order ID, or confirmation email).

2. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Used or washed
  • Items purchased during a sale, discount, or clearance offer
  • Gift cards or free promotional items

3. Return Process

  1. Contact Us:
     Email us at support@shilpaholic.com or message our customer service on social media with your order details and issue.
  2. Approval:
     Once your request is approved, you’ll receive return instructions and the return address.
  3. Shipping Back:
    • Customers are responsible for return shipping unless the product is defective or incorrect.
    • We recommend using a tracked courier service for returns.
  4. Inspection:
     After receiving your returned item, we will inspect it within 2–3 business days and notify you of the result.

4. Refunds

  • Approved refunds are issued within 5–10 business days after inspection.
  • Refunds are processed through the original payment method (bKash, Nagad, card, or bank transfer).
  • For Cash on Delivery (COD) orders, refunds are processed through bKash or Nagad.

If you do not receive your refund within 10 business days, please contact us.

5. Exchanges

If you prefer to exchange your product for another color or design (of equal value):

  • You can request an exchange within 3 days of delivery.
  • Exchanges are subject to stock availability.
  • Any price difference (if applicable) must be paid before dispatching the replacement item.

6. Order Cancellations

  • Orders can be canceled before shipping by contacting our support team.
  • Once shipped, cancellation is not possible.
  • If canceled after payment, the refund will be issued within 5–7 business days.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong product, please inform us within 48 hours of delivery.
 We will arrange a replacement or refund at no additional cost to you.

8. Contact Information

For all refund or return queries, please reach out to us:

📩 Email: support@shilpaholic.com
 🌐 Website: www.shilpaholic.com
 📞 Phone: +880 1772-499067