Privacy Policy

Welcome to Shilpaholic — Bangladesh’s first-ever brand for customized fashion and ready-made designer collections.
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

When you interact with our website, we may collect the following information:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely through third-party payment gateways)


    b. Non-Personal Information
  • Browser type and version
  • Device information
  • IP address and location data
  • Pages visited, session time, and referral source

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Send order updates and support responses
  • Improve our website and user experience
  • Notify you about offers, discounts, and new collections (with your consent)
  • Prevent fraudulent activities and ensure secure transactions

3. How We Protect Your Data

Your personal information is stored on secure servers and protected by encryption and firewalls.
Payment details are processed only by verified and trusted third-party payment providers (such as SSL-secured gateways).
We never store or share your card details.

4. Sharing Your Information

We do not sell, trade, or rent users’ personal identification information.
 We may share limited data with trusted partners only for:

  • Payment processing
  • Order delivery (e.g., courier or logistics partners)
  • Analytics or marketing (anonymized data only)

All partners are required to maintain the confidentiality and security of your data.

5. Cookies

Our website uses cookies to improve functionality and personalize your browsing experience.
 Cookies help us:

  • Remember your preferences and cart items
  • Analyze website performance and usage
     You can disable cookies anytime through your browser settings, but some site features may not function properly.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information
  • Withdraw marketing consent at any time
  • Request a copy of the data we hold about you

To exercise these rights, please contact us at support@shilpaholic.com.

7. Data Retention

We retain personal data only as long as necessary for business, legal, or tax purposes. Once the retention period ends, your data is securely deleted or anonymized.

8. Policy Updates

We may update this Privacy Policy from time to time. All changes will be posted on this page with the updated date. Continued use of our website means you accept the revised terms.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

📩 Email: support@shilpaholic.com
🌐 Website: www.shilpaholic.com