Shipping & Delivery Policy

Thank you for shopping with Shilpaholic — your trusted destination for premium customized fashion and ready-made designer collections.
This Shipping & Delivery Policy explains how we process, ship, and deliver your orders across Bangladesh.

1. Delivery Coverage

We currently deliver all over Bangladesh, including:

  • Inside Dhaka City
  • Outside Dhaka (all major districts and towns)

For international deliveries, please contact our support team before placing your order.

2. Processing Time

  • Orders are processed within 24–48 hours after confirmation.
  • Orders placed after 4 PM are processed on the next business day.
  • During sales, launches, or holidays, processing may take slightly longer — but we’ll try to notify you in advance.

3. Estimated Delivery Time

LocationEstimated Delivery Time
Inside Dhaka1–2 business days
Outside Dhaka2–3 business days

Delivery times may vary depending on your location, courier workload, or unexpected events (e.g., weather, political strikes, etc.).

4. Shipping Charges

  • Inside Dhaka: ৳70 for Home Delivery(We prefer you go for Home Delivery). And ৳150 for Sunderban
  • Outside Dhaka: ৳130 for Home Delivery and ৳150 for Sunderban
  • Free Delivery: On orders over ৳2,000 (promotional offers may apply)

Shipping charges are displayed at checkout before you confirm your order.

5. Courier Partners

We work with trusted local courier services to ensure fast and safe delivery, including:
Steadfast, Pathao Courier, Delivery Tiger, Sunderban, SA Paribahan and other verified logistics partners.

Once your order is dispatched, you’ll receive a tracking number via SMS/email or manually to follow your parcel’s status.

6. Cash on Delivery (COD)

  • COD is available across Bangladesh for most areas.
  • Please keep the exact payment amount ready at the time of delivery.
  • Refusing confirmed orders without valid reason may limit your eligibility for future COD services.

7. Order Tracking

Once your order is shipped, you can track it using the tracking ID provided via email or SMS.
If you don’t receive your tracking details within 48 hours after order confirmation, please contact our support team.

8. Lost or Damaged Packages

We take full responsibility for your order until it reaches you.
If your package is lost, delayed, or damaged, please contact us immediately.
We will coordinate with the courier partner and offer a replacement or refund if necessary.

9. Incorrect Address or Failed Delivery

Please ensure that your shipping address, phone number, and delivery instructions are accurate.
If a delivery fails due to incorrect information or recipient unavailability, additional re-delivery charges may apply.

10. International Shipping (Optional)

If you wish to place an international order, please contact us before checkout at support@shilpaholic.com/+8801772499067 (WhatsApp)
We’ll provide estimated shipping costs and delivery timelines depending on your location.

11. Contact Information

For any questions regarding shipping or delivery, feel free to contact us:

📩 Email: support@shilpaholic.com
🌐 Website: www.shilpaholic.com
  📞 Phone: +880 1772-499067
📍 Address: [Uttara Sector 12, Road 6B, House 31, Dhaka]

🧵 Note:

Shilpaholic is committed to delivering your orders safely and on time.
If you face any issue with your delivery, please reach out — our team will resolve it as quickly as possible.